Speakers - THE EVERYWHERE STORE CONFERENCE

Speakers São Paulo Edition
- Alexandre Machado Maromba President
  
  Casa Rena
  
  Alexandre Machado Maromba President
  Casa Rena
- Luca Nabor Maromba Processes Manager
  
  Casa Rena
  
  Luca Nabor Maromba Processes Manager
  Casa Rena
- Paulo Fernando President
  
  Grupo CAB
  
  Paulo Fernando President
  Grupo CAB
- Maria Aparecida Silveira Operations Manager
  
  Lojas Marisa
  
  Maria Aparecida Silveira Operations Manager
  Lojas Marisa
- Mauricio Morgado Coordinator
  
  Fundação Getúlio Vargas
  
  Mauricio Morgado Coordinator
  Fundação Getúlio Vargas
- Marcelo Tupan COO
  
  Tlantic
  
  Marcelo Tupan COO
  Tlantic
Speakers Iberian Edition
- Marta Cunha Head of Customer Insights
  
  Sonae
  
  Marta Cunha Head of Customer Insights
  Sonae
- Gustavo Nuñez Group Managing Director Spain & Portugal
  
  Nielsen
  
  Gustavo Nuñez Group Managing Director Spain & Portugal
  Nielsen
- Raimundo Gonzalo Efficiency Director
  
  Auchan Retail
  
  Raimundo Gonzalo Efficiency Director
  Auchan Retail
- Carlos Gutierrez IT Manager
  
  Sprinter
  
  Carlos Gutierrez IT Manager
  Sprinter
- Rui Santos Sales & Store Operations Development Iberia
  
  Worten
  
  Rui Santos Sales & Store Operations Development Iberia
  Worten
- Joaquin Salas Sanchez Director Non-Oil
  
  Galp
  
  Joaquin Salas Sanchez Director Non-Oil
  Galp
- Carmen Sahara Juste Business Development Manager
  
  Nextail Labs
  
  Carmen Sahara Juste Business Development Manager
  Nextail Labs
- Jorge Vegara Gutierrez Head of Sales Spain
  
  Geoblink
  
  Jorge Vegara Gutierrez Head of Sales Spain
  Geoblink
Speakers 2018
- Daniel Corsten Professor of Business
  
  IE Business School
  
  Daniel Corsten Professor of Business
  IE Business School
  
  Dr. Daniel Corsten is a Professor of Operations & Technology Management at IE Business School in Madrid. He was formerly a Visiting Associate Professor of Operations & Technology Management at London Business School. He also taught and researched at the Wharton School at University of Pennsylvania (Philadelphia), INSEAD (Singapore and Fontainebleau) and Bocconi University (Milan).
  He has consulted and researched with Fortune 500 companies such as ABB, Agentrics, BASF, Bayer, Brammer, Carlsberg, Coloplast, Daimler, Danone, Metro, Microsoft, Nestle, Procter & Gamble, SAP, Swisscom, UBS and Unilever.
- Cláudia Almeida e Silva Former CEO
  
  Fnac
  
  Cláudia Almeida e Silva Former CEO
  Fnac
  
  After 5 years as the head of Fnac in Portugal, Cláudia Almeida e Silva was named in 2013 the CEO for the Southern Europe operation of the group (Spain and Portugal). With that role, she is also part of the Executive Board of this huge retail chain, specialized in informatic related products, books and music.
- Giovanna Marquez Latin America Retail Consulting Analytics Leader
  
  Nielsen
  
  Giovanna Marquez Latin America Retail Consulting Analytics Leader
  Nielsen
  
  Giovanna is an Industrial Engineer from the Pontificia Universidad Javeriana of Bogotá with a specialization in Marketing from CESA and an EDIME from the University of La Sabana.With almost 17 years of experience, Giovanna has held different leadership roles in the marketing and commercial areas within Nielsen, and is a former member of the Colombian local board.Today it is responsible for creating value through the development of different solutions for the retail business throughout Latin America to contribute to its growth.Giovanna has shared her experience as a lecturer in key industry events such as Trend Shopper 2017, INTA 2017, ACEI 2014 Congress, Global Shop 2013 and the Embassy of Portugal 2012 Business Roundtable
- Enric Ezquerra Executive President
  
  Sanchez Romero Supermercados
  
  Enric Ezquerra Executive President
  Sanchez Romero Supermercados
  
  With many years of experience in the spanish supermarket sector, Enric Ezquerra is now the president of the chain Sanchez Romero, after many years as CEO of Condis Supermercats.
- Tiago Simões Marketing Director
  
  Sonae MC
  
  Tiago Simões Marketing Director
  Sonae MC
  
  Graduated in Economics from Universidade Católica Portuguesa and MBA alumni from Universidade Nova de Lisboa, Tiago Simões led marketing departments in various branches of the retail sector. From telecommunications, at Optimus, to the health and wellness segment, in Wells (where he was Managing Director for 4 years), to food retailing at Sonae MC. Today he is Marketing Director of the largest Portuguese supermarket chain, Continente.
- David Bell
  
  Professor
  Wharton School
  
  David Bell
  Professor
  Wharton School
  
  David is the Xinmei Zhang and Yongge Dai Professor at the Wharton School of the University of Pennsylvania and an expert in consumer shopping behaviour.
  His current research explains how we use the Internet to search and shop, and why this depends to a large extent on where we live, and on our physical world circumstances.
  David’s research on traditional retailing explains unplanned purchasing and impulse buying, how consumers select stores, why shoppers form reference points for price and promotion activities, and the effect of structural factors (e.g., dwelling size) on consumer shopping strategies.
- Paula Marques Director of Executive Education
  
  Porto Business School (PBS)
  
  Paula Marques Director of Executive Education
  Porto Business School (PBS)
  
  Paula Marques is Director of Executive Education at Porto Business School (PBS), University of Porto, Portugal. Her academic background is in Economics and she also has extensive experience in auditing & consulting (PwC), private equity and investment banking.
  She is in charge of both Open Enrolment educational programmes and Customised Solutions for corporate clients at PBS. Since 2010, she has had a fundamental role in the development of innovative executive education solutions, which helped the school expand its offer in volume, scope and reach. She has been particularly keen on the development of strong alliances with both academic and industry partners, in order to create breakthrough and highly impactful teaching & learning experiences. At the same time, she has successfully collaborated with a number of multinationals in the establishment of corporate academies with operations in various geographies.
- Alexandre Magnani Sales and Marketing Director
  
  PagSeguro
  
  Alexandre Magnani Sales and Marketing Director
  PagSeguro
  
  With a background in Business Administration, Alexandre has large experience on working side by side with retailers. After 15 years at MasterCard he is now the Sales and Marketing Director at PagSeguro, a complete payment solution both on and off the internet.
- Paulo Magalhães Founder & CEO
  
  Tlantic - The Everywhere Store
  
  Paulo Magalhães Founder & CEO
  Tlantic - The Everywhere Store
  
  Paulo Magalhães is the founder and CEO of Tlantic, a software company for Retail with technologies applied to multiple formats and processes to improve operations and customer shopping experience. With over 15 years of experience in retail, Paulo was the CIO of SONAE from 1998 to 2011. He founded Enabler in 1996, a company focused on systems integration also for the Retail industry. He has a vast academic training: a Degree in Systems Engineering (University of Minho), an MBA from the University of Porto, the Entrepreneurship Development Programme at MIT and the Advanced Management Programme from INSEAD.
  Before joining Sonae, he worked in investment banking in mergers, acquisitions and equity research. In addition to teaching, He is an enthusiast of building links between the academic and business sectors, through initiatives that explore the complementarities between the academic and business world.
- Eduardo Sánchez-Iriarte Product Manager
  
  Caper
  
  Eduardo Sánchez-Iriarte Product Manager
  Caper
  
  Eduardo chose entrepreneurship because he discovered it is a fascinating journey of self-discovery and personal development, especially as Caper's sales leader and business developer.
  Concurrently, he is a writer. His words have been published in Harper's Bazaar, Esquire, and Entrepreneur Magazine, among others – the latter being where he mixes his passion for entrepreneurship and writing.
- Jonathan Horemans Marketing & Strategic Business Development
  
  Mercaux
  
  Jonathan Horemans Marketing & Strategic Business Development
  Mercaux
  
  Jonathan is responsible for Marketing and Strategic Business Development at Mercaux, the mobile retail platform dedicated to transforming brick & mortar retail by enabling the digital in-store experience. Mercaux works with global retailers, has a presence in 12 countries, and is expanding quickly in markets such as the UK, France, Spain, Mexico and Russia.
  
  Passionate about retail and technology, Jonathan first started working with retail technology as a consultant at Accenture, working on a transformation project for L'Oréal. Later, Jonathan founded and ran Galet, a French luxury footwear brand, for five years across Paris, London and New York.
  
  Jonathan attended University of California, Los Angeles, University College Utrecth and received a Masters from St Andrews University.
- Neha Singh Founder
  
  Obsess
  
  Neha Singh Founder
  Obsess
  
  Neha Singh is the Founder & CEO of Obsess, an AR/VR platform for mobile shopping.
  
  She was previously the Head of Product at Vogue, where she was responsible for the product strategy and technology execution of Vogue’s digital business including content products, ad products and distribution platforms. While there, she launched the Vogue website, Vogue Runway and 2 mobile apps.
  
  Prior to that, Neha was VP of Product and Engineering at AHAlife, an ecommerce startup for luxury lifestyle products. Neha began her career at Google, where she was a Software Engineer and Tech Lead for 5 years and worked on Google AdWords and Google News.
  She holds an undergraduate Computer Science degree from The University of Texas at Austin and a graduate Computer Science degree from MIT.
Speakers 2017
- Alexandre Ramalho Operations Manager
  
  Lojas Marisa
  
  Alexandre Ramalho Operations Manager
  Lojas Marisa
  
  Alexandre Ramalho is a Senior Executive with more than 15 years of experience in fashion retail. Since 2007 he has the role of Operations Manager at Lojas Marisa (the largest Brazilian department store chain specialized in women’s clothing). He is an Economist with degrees on Strategic Planning & Management in Retail and Entrepreneurial Thought & Action by the Babson College (Boston).
- Alvar Edo Gonzalo Head of Business Development Smart Retail
  
  Telefónica
  
  Alvar Edo Gonzalo Head of Business Development Smart Retail
  Telefónica
  
  Alvar Edo Gonzalo has nearly 15 years of experience working in retail from all perspectives. Having worked in Vodafone, Apple, Tuenti and currently as Head of Business Development Smart Retail on Telefónica (the biggest telecom company in Spain), he is a specialist in Retail Development & Processes and Leadership.
- Annie Rosen Director of Sales
  
  StyleSage
  
  Annie Rosen Director of Sales
  StyleSage
  
  Annie Rosen is the Director of Sales of StyleSage, a young but very successful company. She is a specialist in Sales Management, Business Development, SaaS Sales and Big Data. With a little more than 3 years under its belt, StyleSage already has global clients that collectively represent over $20 billion of business in the apparel market, collecting, analyzing and visualizing eCommerce activity across 1000 retailers, 53,000 brands, and 100M products in over 100 countries.
  
  StyleSage was, in fact, the winner of the 1st Edition of the "Retail Start Up Award for Game Changers” part of "The Everywhere Store Conference” that took place in Madrid.
- António Costa Senior Partner
  
  Kaizen Institute
  
  António Costa Senior Partner
  Kaizen Institute
  
  With almost 10 years as part of the Kaizen Institute team, António Costa is now a Senior Partner in the Western Europe zone (UK, France, Spain & Portugal).
  
  Over the years he has supported several companies at a national and international level in various sectors, and with excellent results in improving Quality, Productivity, Motivation and Service Teams.
  He has extensive experience in the field of Operational Excellence and Continuous Improvement Methodologies using Kaizen, Lean and 6 Sigma.
- Daina Burnes Co-Founder & CEO
  
  Bold Metrics
  
  Daina Burnes Co-Founder & CEO
  Bold Metrics
  
  Daina is the co-founder and CEO of Bold Metrics, a startup that has quickly become the gold standard for predicting the human body. Venture-backed and trusted by some of the largest apparel retailers and brands in the world, Bold Metrics expanded their technology to the sporting and virtual reality space in late 2016.
  
  Originally from Toronto, Canada, Daina holds a Masters Degree from the University of California in Los Angeles.
- Daniel Corsten Professor of Business
  
  IE Business School
  
  Daniel Corsten Professor of Business
  IE Business School
  
  Dr. Daniel Corsten is a Professor of Operations & Technology Management at IE Business School in Madrid. He was formerly a Visiting Associate Professor of Operations & Technology Management at London Business School. He also taught and researched at the Wharton School at University of Pennsylvania (Philadelphia), INSEAD (Singapore and Fontainebleau) and Bocconi University (Milan).
  He has consulted and researched with Fortune 500 companies such as ABB, Agentrics, BASF, Bayer, Brammer, Carlsberg, Coloplast, Daimler, Danone, Metro, Microsoft, Nestle, Procter & Gamble, SAP, Swisscom, UBS and Unilever.
- Daniel Simões Operations Director
  
  Kaizen Institute
  
  Daniel Simões Operations Director
  Kaizen Institute
  
  With more than 12 years as part of the Kaizen Institute team, Daniel Simões is now the Operations Director in Brazil. He has a vast experience in consultancy and project management being a professional with an incredible knowledge on the tools and methodologies applied by the Kaizen Institute.
- Fabíola Paes Founder & CDO
  
  Neostore
  
  Fabíola Paes Founder & CDO
  Neostore
  
  With a Master's degree in Innovation and Development, researching on Omni-Channel Retail Strategies, an MBA in Marketing with emphasis on Sales Management, Fabíola is a teacher and Head of Retail Laboratory at Universidade Positivo (Curitiba, Brazil). Recently she founded Neostore, a mobile platform that proposes to integrate channels for the sale and distribution of branded products in both on and off-line (O2O) environments.
- Joaquín Villalba Co-Founder & CEO
  
  Nextail
  
  Joaquín Villalba Co-Founder & CEO
  Nextail
  
  Joaquín Villalba is the Co-Founder and CEO of Nextail, which enables agile retail with its big data inventory management solution. Nextail uses prescriptive analytics, advanced optimization algorithms and the latest technologies such as AI for image recognition to maximize retailers' return on their investment in stock.
  
  With experience as Head of European Logistics for Zara-Inditex, the world's largest fashion retailer, Villalba oversaw more than a thousand retail stores and led technical innovation for the company. Joaquin's decade of experience in retail operations, including one of the most advanced and agile retailers in the world, has made him a global leader in retail innovation.
- Marshall Fisher UPS Professor
  
  The Wharton School
  
  Marshall Fisher UPS Professor
  The Wharton School
  
  Marshall Fisher is the UPS Professor of Operations and Information Management at the Wharton School of the University of Pennsylvania and co-director of the Fishman-Davidson Center for Service and Operations Management. Dr. Fisher’s research during his 35 year career has focused on supply chain management, with a varying emphasis that has included private truck fleet scheduling, supply chain management for hard to predict fashion products and a scientific approach to retailing.
  
  Besides The Wharton School, Dr. Fisher also held visiting positions, teaching in different universities around the world. He has been a consultant to many Fortune 500 companies.
- Melissa Gonzalez Founder & CEO
  
  The Lion'esque Group
  
  Melissa Gonzalez Founder & CEO
  The Lion'esque Group
  
  Melissa Gonzalez is the founder of The Lion'esque Group and the author of "The Pop-Up Paradigm", a ground-breaking book that explains how companies can use temporary retail to generate customer loyalty, understand new markets, test innovative concepts, and much more.
  
  The Lion'esque Group guides clients throughout the entire lifecycle of the pop-up experience. It advises them with project management from pre-planning to store opening, and concludes with the merging of Lion'esque Group's knowledge of social media strategy with the company's deep Rolodex of partners and sponsors. They have produced over 100 pop-up retail experiences in New York City, Los Angeles and the Hamptons.
  
  Melissa is the winner of Retail Touch Point’s 2015 Retail Innovator of the Year award.
- Michelle Bacharach Co-Founder & CEO
  
  FINDMINE
  
  Michelle Bacharach Co-Founder & CEO
  FINDMINE
  
  Michelle (Harrison) Bacharach is the co-founder and CEO of FINDMINE, a startup focused on automation technology for the retail industry and the winner of 2015 Techweek NYC Launch competition.
  
  She has a strong background in strategy and product management, with heavy agile experience. Currently, Bacharach is also a Senior Admissions Consultant with The MBA Exchange.
- Nuno Almeida Head of Cafeteria Business
  
  Sonae
  
  Nuno Almeida Head of Cafeteria Business
  Sonae
  
  Nuno Almeida has an Engineering and MBA degree from Catholic University of Portugal and during his career worked in Retail and Digital. For the last 14 years he had different roles. The challenges from Store Director to Operations Director and Head of E-commerce. More recently Head of the Cafeteria Business of Sonae MC, the leading retail company in Portugal. He's going to talk about his 10 years of building a culture of continuous improvement in the Sonae ecosystem. The hurdles, the challenges and benefits of the journey.
- Raff Paquin CTO
  
  Return Magic
  
  Raff Paquin CTO
  Return Magic
  
  Raff Paquin is the CTO of Return Magic, a tool made for retail businesses that want to make their customers happy. He is a result and data-driven leader with strong experience in ecommerce, retail, logistics, mobile and content-based marketing.
  
  His projects included Frank & Oak (2012 winner of Canada's fastest growing startup) as a founding member and, more recently, Alveo. As a respected voice in the Canadian entrepreneurial scene, he serves as a speaker and mentor for many growing startups.
- Thomas Gruen Professor of Marketing
  
  University of New Hampshire
  
  Thomas Gruen Professor of Marketing
  University of New Hampshire
  
  Thomas W. Gruen, Ph.D., is Professor of Marketing at the Peter T. Paul College of Business and Economics at The University of New Hampshire (USA). He has researched issues surrounding product availability and retail out-of-stocks for the past 15 years. He teaches Marketing Strategy and Pricing to MBA students at UNH.
- Paulo Magalhães Founder & CEO
  
  Tlantic - The Everywhere Store
  
  Paulo Magalhães Founder & CEO
  Tlantic - The Everywhere Store
  
  Paulo Magalhães is the founder and CEO of Tlantic, a software company for Retail with technologies applied to multiple formats and processes to improve operations and customer shopping experience. With over 15 years of experience in retail, Paulo was the CIO of SONAE from 1998 to 2011. He founded Enabler in 1996, a company focused on systems integration also for the Retail industry. He has a vast academic training: a Degree in Systems Engineering (University of Minho), an MBA from the University of Porto, the Entrepreneurship Development Programme at MIT and the Advanced Management Programme from INSEAD.
  Before joining Sonae, he worked in investment banking in mergers, acquisitions and equity research. In addition to teaching, He is an enthusiast of building links between the academic and business sectors, through initiatives that explore the complementarities between the academic and business world.
Speakers 2015
- Alan Jensen CIO and Executive Vice President
  
  Dansk Supermarked
  
  Alan Jensen CIO and Executive Vice President
  Dansk Supermarked
  
  With 27 years of experience in Dansk Supermarked: 17 years in as Manager in Business, Buying department and the last 10 years as CIO, responsible for IT and Business Relations.
  
  Allan Jensen is a reference to CEO and Member of the Executive Committee in Dansk Supermarked.
- Ana Gonzalez Herrera Supply Chain Director
  
  Procter & Gamble
  
  Ana Gonzalez Herrera Supply Chain Director
  Procter & Gamble
  
  Ana has a 25 year carreer inside Procter & Gamble. She led programs of supply chains for the company. Today she is the Director of Supply Chains, being responsible for the development and implementation of the strategy: "End to End Supply Chain Value Creation".
- Antonio Moreno-Garcia Assistant Professor
  
  Kellogg School of Management
  
  Antonio Moreno-Garcia Assistant Professor
  Kellogg School of Management
  
  Antonio (Toni) Moreno has been a faculty member at the Kellogg School of Management since 2011. He teaches and conducts research in operations management.
  
  He is especially interested in innovative business models in services and retail, and collaborates with leading companies in these domains. Some of his current projects explore the interaction between online and brick-and-mortar channels in retail, service procurement through online service marketplaces and service delivery based on distributed excess capacity.
  
  Toni has a PhD in Operations and Information Management and a Master’s in Statistics from the Wharton School of the University of Pennsylvania, and Bachelor’s and Master’s Degrees in Electrical Engineering from the Technical University of Catalonia (Barcelona, Spain).
- Borja Iglésias González Operations Manager at Kaizen Institute Spain
  
  Kaizen Institute
  
  Borja Iglésias González Operations Manager at Kaizen Institute Spain
  Kaizen Institute
  
  Spain Operations Manager since 2009.
  
  Strong expertise in Operational Excellence project management and in the definition of Continuous Improvement Strategies.
  
  Led Lean implementation projects worldwide in several sectors (Services, Retail and Industry) with excellent results in improving Quality, Productivity, Motivation and Service Teams.
  
  In the last years has been mainly focused in the coordination of projects including Kaizen Lean Cultural Transformations.
- Daniel Corsten Professor of Business
  
  IE Business School
  
  Daniel Corsten Professor of Business
  IE Business School
  
  Dr. Daniel Corsten is a Professor of Operations & Technology Management at IE Business School in Madrid. He was formerly a Visiting Associate Professor of Operations & Technology Management at London Business School. He also taught and researched at the Wharton School at University of Pennsylvania (Philadelphia), INSEAD (Singapore and Fontainebleau) and Bocconi University (Milan).
  He has consulted and researched with Fortune 500 companies such as ABB, Agentrics, BASF, Bayer, Brammer, Carlsberg, Coloplast, Daimler, Danone, Metro, Microsoft, Nestle, Procter & Gamble, SAP, Swisscom, UBS and Unilever.
- Edevaldo Retondo CEO
  
  Supermercados Monte Serrat
  
  Edevaldo Retondo CEO
  Supermercados Monte Serrat
  
  Supermercados Monte Serrat CEO with 26 years of experience in retail.
  Degree in Business Administration and Expertise in Retail Strategic Management and Marketing.
- João Dionísio Consumer Experience Expert
  
  Porto Business School
  
  João Dionísio Consumer Experience Expert
  Porto Business School
  
  With 20 years of experience in Marketing Research, João Dionísio is currently Manager of Qualitative Projects in the company "Dendrite - Marketing Research". He developed projects on a national and international level in different marketing areas, focusing on consumer behaviour. Since 2005 he teaches Brand Management and Consumer Behaviour at Porto Business School.
- Leo Puente CIO
  
  Adolfo Dominguez
  
  Leo Puente CIO
  Adolfo Dominguez
  
  Leo Puente is the Corporate CIO of Adolfo Dominguez in which he is responsible for the execution of the Strategic Plan from a process, organization and technological point of view with great focus on international growth and Omnichannel.
  
  With 17 years in the Retail industry he has previously worked in consulting firms such as IBM, Price Waterhouse Coopers and Deloitte Consulting helping top retailers mostly in the Fashion industry as well as grocery and convenience.
  
  Focusing in the whole value chain he was the head of innovation and Smarter Commerce in IBM Global Business Service.
- Manel Jadraque Senior Advisor Retail & Fashion
  
  Desigual
  
  Manel Jadraque Senior Advisor Retail & Fashion
  Desigual
  
  How to build an Olympic Brand?
  
  Manel Jadraque will share his vision about the next future of fashion and retail industry.
  
  With more than 25 years of fashion companies management, he was the COO and CEO of Desigual, the operations manager of Louis Vuitton Spain and purchasing director of Loewe.
- Masaaki Imai Founder
  
  Kaizen Institute
  
  Masaaki Imai Founder
  Kaizen Institute
  
  Masaaki Imai is the Founder of Kaizen Institute which was established in 1985 to help companies implementing the practice of kaizen and the various systems and tools known today as Lean Management. Today, Kaizen Institute Consulting Group (KICG) is the leading global operational excellence consultancy with over 600 professionals located in offices across 30 countries.
  
  Over the last three decades Masaaki Imai has authored books and articles, held lectures on kaizen, quality, leadership, Lean and other related management subjects. He has consulted with global companies, introduced kaizen as a commonsense with a continuous improvement approach.
  
  Masaaki Imai’s contribution has been one of integrating various kaizen management practices, such as Just-in-time, TQM, and TPM, into the cultural environments of client companies.
  Masaaki Imai speaks to leadership issues. Masaaki Imai explains the steps required to make a company reach a world-class level, and moving it from a result-oriented to process-oriented company.
  
  Books authored by Masaaki Imai:
  1975 - Never Take Yes for an Answer: An Inside Look at Japanese Business
  1986 - Kaizen: The Key to Japan’s Competitive Success
  1997 - Gemba Kaizen: A Commonsense, Low-cost Approach to Management
  2010 - Kaizen: The Key to Japan’s Competitive Success, (Japanese) 2nd Edition
  2012 - Gemba Kaizen: A Commonsense, Approach to a Continuous Improvement Strategy, 2nd Edition
- Mário Pereira General Manager
  
  Worten
  
  Mário Pereira General Manager
  Worten
  
  With more than 20 years of experience in the retail industry, Mario Pereira has been working for Sonae Group since 1996, directing operations in Brazil and Portugal.
  
  Mario Pereira is current General Manager for Worten, Portuguese leader chain in appliances, electronics and entertainment.
- Miguel Mota Freitas CEO
  
  Sonae SR
  
  Miguel Mota Freitas CEO
  Sonae SR
  
  In 2001 he was appointed Board Member of Sonae Distribuição, the retail sub-holding of Sonae, in charge of the buying departments. In 2010, after the split of Sonae Distribuição into Sonae MC (food retail) and Sonae SR (specialized retail) he was appointed CEO of Sonae SR.
  
  Graduated in Business Administration at the Faculty of Economics (University of Porto), Miguel Mota Freitas joined Sonae in 1988. From 1989 to 1996, he went through several areas, such as Planning and Control, Finance and Commercial.
  Then, he took on the development of new specialized retail projects, leading in 1997 the launch of Sport Zone’s brand.
- Miya Knights Global Retail Technology Research Director
  
  Planet Retail
  
  Miya Knights Global Retail Technology Research Director
  Planet Retail
  
  Miya has the responsibility for driving Planet Retail's retail technology strategy and coverage. With more than 15 years' experience as an analyst, journalist and editor specialising in enterprise technology use in retail, Miya’s area of expertise focuses on the demands and challenges faced by retailers, and the technologies that can best support their needs in addressing ever-more complex consumer expectations and behaviours.
  
  She also brings comprehensive knowledge and understanding of vendor market trends. Prior to joining Planet Retail, Miya was a Senior Research Analyst with IDC Retail Insights, having previously edited Retail Technology magazine for 10 years.
- Oscar Martínez Sales Manager - Ingenico Payment Services, Spain & Portugal
  
  Ingenico
  
  Oscar Martínez Sales Manager - Ingenico Payment Services, Spain & Portugal
  Ingenico
  
  Oscar Martinez is Manager of Sales at Ingenico Payment Services (ex Ogone), position from which he is responsible for the sales strategy for Spain and Portugal
  
  Oscar brings extensive experience in online payment methods, as well as consulting, development and management of sales channels for internet products.
  
  Previously he was Sales Manager at Sage Pay, UK’s leading online Payment Services Provider, and Business Development Manager at Plenummedia, Googles’ Spanish business partner for online marketing for SME’s.
  
  Oscar has also devoted part of his professional life to the areas of communication and collective bargaining for more than a decade, in companies like Amadeus IT Group and Iberia Airlines of Spain. Oscar is graduated in Economics from the University of East London and possesses a MBA and also a postgraduate degree Corporate Planning and Management.
- Salvador Carmona Dean of Faculty Affairs
  
  IE Business School
  
  Salvador Carmona Dean of Faculty Affairs
  IE Business School
  
  While academics and business gurus like to identify new management trends, Salvador Carmona has been fascinated to find that some of the best ideas in business originated centuries ago. Using Spain’s extensive archives he has been tracing the history of manufactories like the Royal Tobacco Factory of Seville and what he believes is an early form of just-in-time production.
  
  "Some 250 years ago, this factory nearly represented 30 per cent of total royal income, and that meant the best of all managerial knowledge was in this factory,” he says. "So by looking at ancient systems one can find insights into contemporary practices.”
  
  When it comes to contemporary practices, Prof Carmona is well versed in management and accounting control, management structures and the implementation of ERPs. In his teaching, he is particularly interested in giving students a very holistic view of topics such as performance indicators and what drives changes in management accounting systems. "International MBA or executive MBA students are going to hold general management responsibilities,” he says. "So they need to know about the technical aspects of accounting, but also about how that will influence their vision and managerial skills.”
  
  In addition to teaching, carrying out his duties as (dean for faculty affairs - rector, IE University )and writing for professional journals and magazines, Prof Carmona engages in consultancy work for corporations as well as conducting executive training and in-company programmes that are aimed at the top-level management of multinational enterprises. As of 1 January 2006, Prof Carmona serves as editor of European Accounting Review, a premier accounting journal.
- Paulo Magalhães Founder & CEO
  
  Tlantic - The Everywhere Store
  
  Paulo Magalhães Founder & CEO
  Tlantic - The Everywhere Store
  
  Paulo Magalhães is the founder and CEO of Tlantic, a software company for Retail with technologies applied to multiple formats and processes to improve operations and customer shopping experience. With over 15 years of experience in retail, Paulo was the CIO of SONAE from 1998 to 2011. He founded Enabler in 1996, a company focused on systems integration also for the Retail industry. He has a vast academic training: a Degree in Systems Engineering (University of Minho), an MBA from the University of Porto, the Entrepreneurship Development Programme at MIT and the Advanced Management Programme from INSEAD.
  Before joining Sonae, he worked in investment banking in mergers, acquisitions and equity research. In addition to teaching, He is an enthusiast of building links between the academic and business sectors, through initiatives that explore the complementarities between the academic and business world.
Speakers 2014
- Alexandre Ramalho Operations Manager
  
  Lojas Marisa
  
  Alexandre Ramalho Operations Manager
  Lojas Marisa
  
  Alexandre Ramalho is a Senior Executive with more than 15 years of experience in fashion retail. Since 2007 he has the role of Operations Manager at Lojas Marisa (the largest Brazilian department store chain specialized in women’s clothing). He is an Economist with degrees on Strategic Planning & Management in Retail and Entrepreneurial Thought & Action by the Babson College (Boston).
- Luis Herrero CIO & Supply Chain Director
  
  Leroy Merlin Spain
  
  Luis Herrero CIO & Supply Chain Director
  Leroy Merlin Spain
  
  Luis has been working in operations and technology management for the last three decades. He has been working on leading multinationals companies operating in different economic sectors of the value chain: consulting & services, industry and distribution - retail. Luis has held positions of management as COO and CIO.
  
  Currently, Luis is holding the position of CIO & Supply Director for the DIY multinational company Leroy Merlin in Spain. His academic background is Ph.D. in Logistics and Supply Chain Management, with a base education in Industrial Engineering.
- António Costa Senior Partner
  
  Kaizen Institute
  
  António Costa Senior Partner
  Kaizen Institute
  
  With almost 10 years as part of the Kaizen Institute team, António Costa is now a Senior Partner in the Western Europe zone (UK, France, Spain & Portugal).
  
  Over the years he has supported several companies at a national and international level in various sectors, and with excellent results in improving Quality, Productivity, Motivation and Service Teams.
  He has extensive experience in the field of Operational Excellence and Continuous Improvement Methodologies using Kaizen, Lean and 6 Sigma.
- Daniel Corsten Professor of Business
  
  IE Business School
  
  Daniel Corsten Professor of Business
  IE Business School
  
  Dr. Daniel Corsten is a Professor of Operations & Technology Management at IE Business School in Madrid. He was formerly a Visiting Associate Professor of Operations & Technology Management at London Business School. He also taught and researched at the Wharton School at University of Pennsylvania (Philadelphia), INSEAD (Singapore and Fontainebleau) and Bocconi University (Milan).
  He has consulted and researched with Fortune 500 companies such as ABB, Agentrics, BASF, Bayer, Brammer, Carlsberg, Coloplast, Daimler, Danone, Metro, Microsoft, Nestle, Procter & Gamble, SAP, Swisscom, UBS and Unilever.
- David R. Bell
  
  Wharton School of the University of Pennsylvania
  
  David R. Bell
  Wharton School of the University of Pennsylvania
  
  David is the Xinmei Zhang and Yongge Dai Professor at the Wharton School of the University of Pennsylvania and an expert in consumer shopping behaviour.
  
  His current research explains how we use the Internet to search and shop, and why this depends to a large extent on where we live, and on our physical world circumstances.
  
  David’s research on traditional retailing explains unplanned purchasing and impulse buying, how consumers select stores, why shoppers form reference points for price and promotion activities, and the effect of structural factors (e.g., dwelling size) on consumer shopping strategies.
- José Carlos Rosa Chief Operating Officer South America
  
  Dufry - Duty Free Shop Brasil
  
  José Carlos Rosa Chief Operating Officer South America
  Dufry - Duty Free Shop Brasil
  
  Graduated in Civil and Military Engineering from the Military Academy of Portugal, José Carlos Rosa is the current COO of Dufry Region 3 (Brazil and Bolivia).
  
  Working in the industry since 1993, José Carlos Rosa was board member of ANA, Amoreira Gest and Richard Ellis Portugal.
- Luís Moutinho CEO Sonae MC
  
  Sonae MC
  
  Luís Moutinho CEO Sonae MC
  Sonae MC
- Mike Yorwerth Chief Architect
  
  Tesco Technology
  
  Mike Yorwerth Chief Architect
  Tesco Technology
  
  Mike Yorwerth is the Chief Architect for Tesco, the UK’s largest retailer, and world’s third largest retailer.
  
  A Cambridge engineering graduate, Mike has played a number of lead roles in technology management. He has 24 years of experience working in IT in the retail sector at Marks and Spencer, Tesco.com and Tesco Stores Limited. Mike is accountable for the architecture of all the systems across the Tesco group from websites and apps to head office and store systems.
  
  Mike is responsible for the development and operation of the core reusable business services that power Tesco’s customer and colleague products. He also looks after Tesco Labs, Tesco’s research and development arm, which aims to envision the future today.
- Nuno Rodrigues Marketing Director
  
  Worten
  
  Nuno Rodrigues Marketing Director
  Worten
  
  Nuno Almeida has a degree in Business Administration and Management from the Catholic University. In 2002 he concluded an MBA with specialization in Marketing, also from Catholic University. He joined SONAE (the largest retailer in Portugal) in 1998, working in the food segment of the group. Since 2005, he took over the role of Marketing Director at Worten (electronic related products store of SONAE).
- Nuno Sousa Pereira Dean of PBS
  
  Porto Business School
  
  Nuno Sousa Pereira Dean of PBS
  Porto Business School
  
  Nuno de Sousa Pereira is the Dean of Porto Business School. He has a bachelors and a masters degree from the University of Porto and a doctoral degree from the Health Care Management Department of The Wharton Business School of the University of Pennsylvania. He is a member of the Deans Across Frontiers committee of EFMD and of the IDM advisory board.
  
  Before joining Porto Business School in 2009, he was the Director General of the Office of Planning, Strategy, Evaluation and International Relations at the Ministry of Finance and Public Administration. He was the Portuguese representative to the Board of Directors of the European Investment Bank in 2008 and 2009, where he was also a member of the Sub-Committee on Pensions and Remuneration.
  
  Nuno was the head of Portugal’s delegation to the Economic Policy Committee of the OECD and to the European Union from 2007 until 2009. He also represented Portugal at the World Bank, the Inter-American Development Bank, African Development Bank, and the Asian Development Bank from 2007 to 2009. Prior to 2001, Nuno worked in the private sector, both in the financial and industrial sectors.
  
  He has published articles in various academic journals including the Journal of Health Economics, Health Affairs, Judgment and Decision Making, the Journal of Developmental Entrepreneurship, and the Journal of Development Economics.

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